Refund & Return Policy

1. General principle

Purchases made on the Gas Nations website are considered firm and final, except where a refund is expressly allowed under this policy or required by applicable U.S. consumer protection laws.

Because we sell regulated refrigerants and related products, many items cannot be resold once shipped. For safety, regulatory, and quality‑control reasons, returns are limited and strictly evaluated.

2. Situations where a refund may be considered

A refund or replacement may be considered in the following situations:

• Confirmed duplicate or erroneous payment processed on the same order.
• Order not delivered due to an error attributable to us or our carrier partners.
• You received the wrong product compared to what appears on your order confirmation.
• Product was significantly damaged in transit and the issue is documented upon delivery.
• We are required by applicable law to provide a refund or replacement.

We may request photos, delivery documentation, or other reasonable proof in order to review your claim.

3. Situations not eligible for refund

In particular, the following cases are not eligible for refund:

• Change of mind after shipment or after receipt of a correctly fulfilled order.
• Products that have been opened, used, connected to equipment, or otherwise not in the original condition.
• Damage caused by improper storage, handling, installation, or use contrary to product guidelines.
• Service interruptions or delays caused by third‑party factors (for example, internet provider, equipment issues, or carrier delays outside our control), except where required by law.
• Failure to comply with our Terms & Conditions of Sale.

4. Return window and process

If you believe you are entitled to a refund or replacement under this policy, you must contact us in writing as soon as reasonably possible and no later than 14 days after the date of delivery shown on the carrier tracking.

Do not ship any items back to us without prior written authorization. Unauthorized returns may be refused and will not qualify for a refund.

5. How refunds are issued

When a refund is approved:

• Refunds are issued only to the original payment method used for the order.
• Refunds are processed by our payment provider (for example, SumUp or PayPal).
• Bank or card issuer processing times vary, but refunds typically appear within 5–10 business days once processed on our side.

We do not issue refunds in cash or to a different payment method than the one originally used, unless required by law.

6. Shipping costs and fees

Unless otherwise required by law or explicitly stated by us in writing, original shipping charges and any return‑shipping costs are non‑refundable.

Certain products (including regulated or hazardous materials) may involve special shipping rules. Where a return is accepted for such products, we will provide instructions. If you fail to follow those instructions, we may be unable to process a refund.

7. Payments with saved cards

Payments made via a saved card or recurring billing token are subject to the same refund conditions. Deleting a saved payment method or canceling future charges does not automatically entitle you to a refund for amounts already charged.

8. How to request a refund

To request a refund or report an issue with your order, please contact us at:

📧 support@gasnations.com

Include your order ID, the email address used at checkout, the date of purchase, and a clear explanation of the issue. Where applicable, attach photos and any relevant delivery documentation.

9. Chargebacks and disputes

If there is a problem with your order, we strongly encourage you to contact us first at support@gasnations.com so that we can review and try to resolve the issue directly.

If a chargeback or dispute is filed with your bank or card issuer without prior contact and the claim is found to be unfounded, we reserve the right to contest the dispute and provide all relevant evidence showing that the transaction was legitimate.

10. Changes to this policy

We may update this Refund & Return Policy from time to time. The version in force is the one published on this page at the time of your order. Your continued use of our site after an update means you accept the revised policy, subject to any rights you may have under applicable law.